9 top customer service challenges — and how to overcome them

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...
FedScoop

DHS stands up permanent customer experience office

The Department of Homeland Service on Wednesday announced it has created a permanent customer experience office to oversee the delivery of services that are “simple to use, accessible, equitable, ...
usace.army.mil

Contracting office focuses on customer communication, service

JOINT BASE SAN ANTONIO-FORT SAM HOUSTON, Texas -- (Feb. 7, 2018) The Mission and Installation Contracting Command-Fort Sam Houston contracting office at JBSA-Fort Sam Houston, Texas, uses ...
Business Insider

See the list of 41 Social Security offices where DOGE is cutting up to half of workers

41 Social Security offices are cutting 25-58% of workers under DOGE's budget reductions. The agency faces increased customer service demand as retirees worry cuts will affect benefits. This comes as ...
Just The News

In Trump's first year, customer service at Social Security markedly improved, watchdog finds

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...
13abc

The Department of Public Utilities re-opens its customer service office for walk-ins

TOLEDO, Ohio (WTVG) - The City of Toledo’s Department of Public Utilities announced the return of the in-person customer service office on Wednesday. The office is located on the first floor of 410 ...
SpaceNews

Spaceport customer service moves to Cape Canaveral

The Cape Canaveral Spaceport Advanced Planning and Customer Service Office, a joint office of NASA, the Air Force and the state of Florida, moved from Patrick to Cape Canaveral Air Force Station Jan.