In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced ...

In this CX Decoded podcast, Jim Tincher, founder, CEO and journey mapper-in-chief at Heart of the Customer and author of the book "Do B2B Better," discusses the importance of talking to customers ...

In this conversation, Marietta Silva Allison, a prominent leader in the customer experience (CX) domain, opens the doors to her world at Intuit. She provides invaluable insights into balancing agility ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. The podcast industry is no longer niche, with projections exceeding $130 billion by 2030 and ...