GEORGIA, — The Georgia Department of Human Services (DHS) announced Tuesday that it plans to temporarily shut down its Supplemental Nutrition Assistance Program (SNAP) call center following a ...

ATLANTA — Georgia officials confirmed Friday afternoon that a third-party call center used to help Georgians access their food stamp benefits had been subject of a cyberattack. Conduent’s Electronic ...

The federal government’s customer experience agenda is all about making it easier for citizens to interact with and obtain services from agencies, including benefits they are eligible to receive.