Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Earlier this year, I watched a friend try to file for a ...

Citizen satisfaction with U.S. federal government services improves 1.0% to reach a 19-year high score of 70.4 (on a scale of 0 to 100), according to the American Customer Satisfaction Index (ACSI ®) ...

Springfield citizens can get an inside look at how the city operate under a citizen-manager form of government at the 2026 Citizens Government Academy in January. The program, which will start Jan. 20 ...

Microsoft CEO Satya Nadella is silhouetted as a pre-recorded interview with Elon Musk is played during the Microsoft Build 2025 conference in Seattle on May 19, 2025. Nadella announced that Grok AI, ...

Expansion of Integrated Service Centres, rolling out AI assistants, E-ID cards, public service apps on the cards ...

Picture a middle school dance. On one side of the gym, governments at all levels — from federal to closer-to-home governments — stand in a huddle. On the other side, citizens cluster together. There’s ...