Customer relationship management (CRM) applications have moved beyond being tactical tools for managing sales to become the primary means through which many organizations manage customer experience.

Zoho CRM, which unsurringly is part suite of tools created by Zoho, a company renowned for its suite of productivity applications, has been one of the best CRM platforms available since its inception ...

So companies or technologies hitting the market in the era of Exchange and Office, iCal and Google Apps all have an uphill climb. One company that is getting there with a nice stride, though, is Zoho ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Paul Greenberg is a well-known author and expert on customer relationship management systems. He’s also the founder and Managing Principal of The 56 Group, LLC a CRM consulting firm that, for almost ...

Zoho has added a customer support management application to its Web-hosted collaboration, communication, business, and office productivity suite for small and medium-sized businesses. Zoho Support is ...

Zoho is the operating system for businesses. With over 35 tightly integrated applications, Zoho has everything you need to boost sales, step up productivity, and manage all day-to-day activities. Over ...

Online office applications have both their pros and cons. One of the most obvious of advantages is the potential cost savings in not having to deploy and maintain the software on a per-machine basis.