According to a survey from the Boston Consulting Group of more than 11,000 workers across eight countries (the UK, US, Canada, France, Germany, Australia, Japan, and India), more than a quarter (28%) ...

Small businesses are not able to top big companies on pay, but they are far more likely to keep their employees. That’s from a new analysis by payroll and benefits platform ADP. While businesses with ...

The Nelson and District Chamber of Commerce — and its Nelson Economic Development Partners — will be staging the Business Retention and Expansion (BR&E) initiative this year, with matching financial s ...

When it comes to economic development, we all love the ribbon cuttings. Shovels in the ground, billion-dollar factories, gleaming new AI research hubs — they dominate the headlines and photo ops. But ...

If your company is in a high-turnover industry, it is within your control to be transformational or transactional with your employees. High employee turnover isn’t an industry problem — it’s a culture ...

When e-commerce teams talk about “retention,” they usually think about what happens after someone buys: onboarding flows, replenishment reminders, CRM campaigns and loyalty tactics. But in my time as ...

Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

Customer loyalty is a customer’s willingness to repeatedly return to a company to conduct some type of business due to the delightful experiences, quality of products or services, and the value they ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min Small businesses are proving ...