Revenue cycle management is one of the few areas where providers can both increase revenue and significantly reduce costs with relatively simple, low tech solutions. However, revenue cycle has ...

If you are a BPO professional and have had a sneaking suspicion in the past five to 10 years that contracts are getting more complex, it’s more than a hunch. For reasons including the growing ...

A rapidly evolving “knowledge economy,” where creativity, innovation and agility trump traditional models of growth and change, could reshape how BPO projects are implemented and managed. A panel of ...

Cloud computing and business analytics are set to inject new life into the business process outsourcing (BPO) sector through reduced upfront costs and better use of the data. IT-enabled BPO is big ...

Jerry Rao is clearly enjoying his ride on the crest of the outsourcing wave that has rolled over many industrialized nations. The chief executive officer of IT and BPO (business process outsourcing) ...