A few days ago, I was asked by my boss to make some innovation and test something new for our travel agency. The first topic he proposed was about using chatbots to facilitate flights booking for our ...

Two years ago at its Build developer conference, Microsoft made a big push for its bot development tools and the idea of "conversation as a service." Since then, things have gone a bit quiet. But it ...

A few years ago at its Build developer conference, Microsoft made its conversation as a service (CaaS) offerings the centerpiece of its announcements. This year, Microsoft made some solid advancements ...

One of the more fascinating trends of this past year was the move to conversational computing. Instead of building complex apps, using bots over services like Facebook’s Messenger or Microsoft’s Skype ...

Microsoft introduced the Azure Bot Framework more than two years ago and companies have been building chatbots for a variety of scenarios ever since. Today, the company made generally available the ...