Opinions expressed by Entrepreneur contributors are their own. According to data from KISSmetrics, 71 percent of consumers have ended a business relationship due to a poor customer service experience ...

Customer service is one of the most important parts of running a business. Even if you sell the best and most affordable product or service in your industry, there are going to be questions that arise ...

In the mid-1960s, toll-free service was born, along with some limitations that reduced its service range. Shortly after toll-free service came into existence, a restriction in switching capability ...

With Valentine’s Day just around the corner, let’s consider a company that we can all learn a few customer service lessons from, 1-800-Flowers. The company is innovative and totally focused on the ...

The Social Security Administration is surging staff to its customer service phone operations in the latest effort to address a massive influx of calls that has overwhelmed its struggling 1-800 number.